MJN Workplace Loyalty article

The Mythology and Reality of Workplace Loyalty

As seen in Chief Executive.

Organizations that can crack the loyalty code will reap the benefits of low turnover and higher engagement.

The mythology around workplace loyalty is vast, reflecting – as does all mythology – fear, drama, and a need to explain that which is difficult to explain. Three prevalent myths are that: (1) loyalty in the workplace is one-dimensional; (2) loyalty in the workplace is a weakness, especially for leaders; and (3) employees are not as loyal as they used to be. By fully understanding and exposing these myths, organizational leaders can reveal, and harness, the full power of workplace loyalty.

  1. Loyalty is one-dimensional.

Philosophers have been debating the concept of loyalty for centuries. Plato, Socrates, Dante, Shakespeare, and countless others have offered thinking about loyalty, acknowledging that it frequently appears not simply as a bond from one person to another but as a complex web of competing loyalties among many people.

Some have argued that loyalty is a virtue and that it comprises a devotion not to other people but to a cause. Others have argued that notions of loyalty to a cause and not to other people has been the source of great strife and that loyalty should be seen as interpersonal, whether it is owed to another individual or a group of individuals. Still others argue that loyalty can be a devotion to other people, to a cause, or to anything else that inspires devotion, including ideas, religions, or political ideals.

While philosophers continue to debate the matter, in the workplace, loyalty is most often extended from: (a) individuals; groups of individuals; or the company itself to (b) other individuals; groups; the company; the company’s mission, vision, and values (MVV); or the company’s other stakeholders, such as its customers or shareholders. To understand this multi-dimensional network of workplace loyalties, consider the way that gravity operates in our universe. All things with mass are attracted to each other by gravity, which, in turn, governs much of the way that our universe functions. Newton generally described the strength of gravity as being related to two main variables: the mass of the objects in question and the distance between them.

Workplace loyalty can be seen in a similar way. It can be extended from one person to another; but to look at it one- or even two-dimensionally is overly simplistic. Just as every object in the universe attracts every other object, so it is with people within the workplace. At any given time, people will feel loyalty to all or most others in the organization to varying degrees – depending not on mass but on human perceptions of importance, and not on physical distance but on emotional distance, as measured by empathy, common interests, shared values and purpose, and friendship. They will also feel loyalty to the company itself, to its MVV, and to its other stakeholders. These loyalties will sometimes conflict, and sometimes they will not. Some will be strong, and some will be weak. All will vary over time as motion changes the conditions.

Of course, theories around human nature are less scientific than those around gravity, but the overall idea of infinite connections among people, entities, and concepts must be acknowledged. In practice, then, when we talk about loyalty to or from someone at work, we should do so relatively. We should acknowledge that Person A may be loyal to Person B, but that person A will also be more or less loyal at the same time to other individuals, groups, the company, its MVV, and its other stakeholders. In effect, just about everyone in any organization is on the giving and receiving end of loyalty to and from just about everyone else in, or involved with, the company. The strength of that loyalty, however, will differ in each instance and will vary over time.

  1. Loyalty is a weakness in the workplace, especially for leaders.

With a basic understanding of how loyalty works in an organization, questions of whether loyalty in the workplace is a weakness, especially for leaders, become more nuanced. A more fruitful inquiry is how a leader can effectively balance and harness the strength and direction of their multiple loyalties as conditions change over time. Sure, a leader can become too loyal to one employee with potentially detrimental consequences to other employees, the company, its MVV, and its other stakeholders. Ultimately, however, other individuals or groups are likely to become uncomfortable with that relationship; or the company, MVV, or other stakeholders may be harmed by that loyalty. In turn, the leader must be able to see the signs and recalibrate their loyalties among all the potential recipients.

In this sense, seeing loyalty as a weakness is the equivalent of seeing the human condition as a weakness. Absolute statements like “loyalty for a leader is a bad thing” are questionable. Indeed, philosopher Josiah Royce named loyalty supreme among virtues: “the heart of all the virtues, the central duty amongst all the duties.” We all feel loyalty all the time. The important question is how we balance our loyalties.

  1. Employees are not as loyal as they used to be.

Finally, we must consider the growing anecdotes about, and claims of, declining employee loyalty. Generational shifts, intergenerational clashes, the pandemic, remote work, inequitable pay structures, inadequate career paths, misalignment of values, and failures of engagement are just a few of the many causes cited for this apparent trend.

Without suggesting that the above causes are unimportant, we can return to our framework for another perspective. Employees are drawn to other people, groups of people, their company, their company’s MVV, and other stakeholders depending on perceptions, empathy, common interests, shared values and purpose, and friendship. At organizations in which those factors are strong, and in which other factors such as pay structures and career paths are adequate, employees are likely to be as loyal as they have been in decades past. Organizations that experience something different need to realize that their employees are, in fact, loyal. That loyalty is simply directed at other people, other organizations, and other stakeholders that are more compelling – and perhaps more loyal to them.